Delivery Information

Our aim is to have your product leave our premisses within 3 days of receiving your payment. Sometimes circumstances beyond our control prevent us from doing this but we will always keep you informed.

All items are sent via Australia Post.

In most cases the Software we are using gives 3 options for postage.

Weight based shipping - This is usually the cheapest option if the item is small enough to fit in an envelope.

Australia Post - This is the standard Parcel Post option. Padded Bag.

Standard Express - This option allows for Next Day Delivery to most areas.

If we find a cheaper postage option for your order we will notify you.

When requesting a Shipping Quote via the Shopping Cart, enter your postcode to receive the most accurate shipping quote.

We care for the environment - so we try and use minimal packaging for our products.

 

Cheeky Echidna cannot be held liable for packages lost by courier or delivery services. If you require Registered Post please let us know (there is an additional charge for registered post).
Occasionally there can be delays with postal services due to strikes, weather events, Public Holidays, Customs and other circumstances beyond our control.
Please do not hesitate to contact us if you have any issues with your delivery.

We do deliver Internationally- please email us with your order requirements and we can send you a quote/invoice via Paypal. 

 

Refunds and Returns

We strive to send only the highest quality products to you but if you are unhappy with your product in any way please email us to let us know within 14 days of receiving your order. We will offer a refund or exchange if your items are sent back in their original condition.

Please note we cannot accept torn packaging and used products. They must be in their original condition with postage at the customers expense.

Returns are offered if your orders are fulfilled incorrectly. Refunds are offered less postage costs.
Cheeky Echidna reserves the right to refuse a refund or exchange if these conditions are not met.
If you want a refund please email us to discuss this. We will always strive to keep our customers happy and rectify any issues you have with our products.

 

Product design, colour, images and measurements

We make every effort possible to describe, display and portray our products clearly and accurately. Designs and colours may vary slightly from those shown on the website and marketing material to the actual product as computer monitor display settings vary and can affect the way product colours appear. We cannot be held responsible for any colour discrepancies.

Images and measurements stated on our website should be regarded as illustrative and for informational purposes only. Measurements will be an approximation only, of the product(s) size and dimensions.

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